We Respect Your Privacy

Privacy Policy & Terms and Conditions

Last updated: June 10, 2024

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

Types of Data Collected

While using Our Service, We may ask You to provide Us with certain information that can be used to process your files, or contact You in order to answer your questions. We collect information may include, but is not limited to:

• Your uploaded files
When you upload files to our website for the process. The files you uploaded are only used to process your request.

• Email address and Name
Email address and Name are only collected when you submit a support request via email or contact form. It is only used to reply to your questions.

• Browser usage data

Data Usage

Uploaded files are used to process or convert your data per your request. The uploaded files will be deleted automatically after a period of time from our server.

Email address and Name are collected when you submit a contact form. The email address is only used to respond to your request.

Browser Usage Data is collected automatically when using the Service. Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, and other diagnostic data.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. They are collected to improve and analyze Our Service.

You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service.

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser.

We use both session and persistent Cookies for the purposes set out below:

• Necessary / Essential Cookies

  Type: Session Cookies

  Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

• Functionality Cookies

  Type: Persistent Cookies

  Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide the Service, including to convert or process your uploaded file.
• To maintain our Service, including to monitor the usage of our Service.
• To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
• To contact you to reply to your questions: after you submit a support message via the contact form or email, we use your email address to answer your support question.

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please Contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

• By email: support@cSubtitle.com

Terms and Conditions

Disclaimer of Warranty

This Online Service and The Accompanying Files Are Provided "AS IS" and Without Warranties As to Performance Or Merchantablilty or Any Other Warranties Whether Expressed Or Implied. Because of the various network, software environments, and file conditions, NO WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE IS OFFERED.

A good data processing procedure dictates that any program or service be thoroughly tested with non-critical data before relying on it. The user must assume the entire risk of using the service. ANY LIABILITY OF THE SERVICE PROVIDER WILL BE LIMITED EXCLUSIVELY TO REFUND OF PURCHASE PRICE OF THE PRO VERSION.

Refund Policy

Purchasing and using cSubtitle's online service is risk free with our money-back guarantee. If you’re not satisfied with our online service, you may easily claim and receive a full refund for your order within 30 days following the day of your purchase. Contact us at support@csubtitle.com for refund request. Refund requests will be processed within 48 hours, and the refunded amount may take up to 2 weeks to appear on your credit card statement which mainly depends on your card issuer bank.